Your satisfaction is important to us. Please review our refund and return guidelines to understand eligibility, timelines, and the process for returns, exchanges, and refunds.
Products can be returned within 7 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered). In all other cases, exchange is available.
Returns and Exchange are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come for exchange or under legal scrutiny.
Exchanges are permitted for sizes and products of the same price.
Return Intimation: To initiate a return, exchange or cancellation, you can:
1. Click on the return & cancellation link in the website footer to submit an online request.
2. Alternatively, contact our Customer Support team:
Please ensure that you contact us within 7 days from the date of delivery. When sending an email, please make sure to include the following details:
Guidelines for a valid return:
Your refund will be initiated by us within 2 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).
